Refund & Cancellation Policy
Last updated: 9 October 2026
This policy covers everything you pay for on My Haldwani (myhaldwani.in): online courses, the Vedas and Yoga courses, and products in the Digital Store. Payments are processed securely by Razorpay.
- Haven’t used your access code yet? Ask within 7 days of buying and we refund you in full.
- Charged twice, or charged for a failed payment? You always get that money back.
- Can’t access what you paid for and we can’t fix it? Full refund.
- Approved refunds reach your original payment method in 5–7 working days.
1. When you can get a refund
| Situation | What happens |
|---|---|
| You ask within 7 days of purchase and the access code has not been used on any device | Full refund. The code is switched off. |
| You were charged more than once for the same order | The extra payment is refunded in full, whenever you tell us. |
| Money was deducted but the payment failed or no code was issued | Razorpay or your bank usually reverses this automatically within 5–7 working days. If not, we refund it. |
| The course or product doesn’t work for you because of a fault on our side, and we can’t fix it within 7 days of you reporting it | Full refund. |
| The access code has been used on a device and the content works | Not refundable, because the full content has been delivered. We’re still happy to help with any problem. |
2. Cancellation
All purchases are one-time payments. There are no subscriptions and nothing renews automatically, so there is nothing to cancel later. You can cancel an order before using its access code by asking for a refund under section 1.
If you change your mind before completing payment, simply close the payment window. Nothing is charged.
3. How to ask for a refund
Email or WhatsApp us with your name, the email used at checkout and your Razorpay payment ID (it starts with “pay_” and is in your confirmation email).
Email: info@myhaldwani.in
Phone and WhatsApp: +91 90846 90688 (open WhatsApp)
Location: Haldwani, Nainital district, Uttarakhand, India
We reply within 2 working days. Once a refund is approved, Razorpay sends it to the same card, UPI account, bank or wallet you paid with. Banks usually take 5–7 working days to show it.
4. Bookings and services by other businesses
Hotels, taxis, tours, guides and other businesses listed on My Haldwani set their own prices and cancellation rules. When you book or pay one of them directly, their policy applies. For any tour or taxi booked through My Haldwani itself, the cancellation terms are confirmed to you in writing before you pay.
5. Changes to this policy
We may update this policy. The version shown on the date you paid applies to your purchase.
Also see our Delivery Policy, Terms & Conditions and Privacy Policy.